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Message boards : Graphics cards (GPUs) : Two laptops, two different GPU issues

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Clive
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Message 39150 - Posted: 15 Dec 2014 | 20:33:04 UTC

Hi:

I have been donating CPU time to the World Community Grid for several years now. While WCG allows me to fully use the CPU, its projects do not allow me to use my GPU. This is why I joined GPUGrid.

I have two laptops.

1. Dell XPS laptop with an Intel 2670QM processor, Nvidia GeForce GT 555M GPU with 12 MB of RAM installed. When I login into my account with GPUGrid, the correct configuration of this laptop is there. But I have yet to receive a WU from GPUGrid.

2. Alienware laptop with an Intel 3740QM processor, Nvidia GeForce GT 660M GPU with 12 MB of RAM installed. When I login into my account with GPUGrid, the GPU is not recognized. I am getting GPUGrid WUs on this laptop but they are being processed using only the CPU and not the GPU.

The OS on both of these laptops is Windows 7 64 bit.

Are there any solutions to these issues I am experiencing?

Clive Hunt

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Message 39179 - Posted: 18 Dec 2014 | 4:46:28 UTC

An update:

I have solved the issue with the Dell XPS laptop.

Still have to work out the issue with the Nvidia GTX 660M video card. I have installed the latest drivers from Nvidia for this card.

Can anyone be of assistance?

Clive

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Message 39194 - Posted: 18 Dec 2014 | 19:38:23 UTC - in response to Message 39179.

You seem to have a GPU task running on the GT555M but the GT 660M does not appear. It's likely that on your 3740QM system that you have installed Boinc as a service. To run GPU tasks you need to install Boinc again and not as a service.
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Message 39200 - Posted: 18 Dec 2014 | 20:54:08 UTC - in response to Message 39194.

Hi Moderator:

Yes, I now have a GPUGRID WU using the Nvidia GeForce GT 555M GPU while WCG WUs use the CPU.

So one problem down, one problem to go.

When I uninstall Bonic on the Alienware laptop, do I lose all the WUs (work units) on the laptop? Should I use the No new work command so that no more work is downloaded to this laptop before I uninstall and reinstall Bonic?

Clive Hunt

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Message 39201 - Posted: 18 Dec 2014 | 21:09:12 UTC - in response to Message 39200.

Just reinstall the same version of BOINC you currently have. The setup will let you choose different options. Make sure to tick "advanced settings", though, to get there. If you uninstall you will loose all work, but that's not needed :)

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Message 39219 - Posted: 19 Dec 2014 | 21:46:06 UTC - in response to Message 39201.

Hi As you have suggested, I have reinstalled BONIC on my Alienware laptop.

If you view the details of my laptops, you will see that the Nvidia Geforce VC is still not recognized by CFUGRID/NET.

I reinstalled BONIC not as a service.

Can you suggest some additional steps that I can undertake?

Clive Hunt

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Message 39227 - Posted: 20 Dec 2014 | 17:03:24 UTC - in response to Message 39219.

Can you post the first 20 or 30 lines of the BOINC log, so we can see some information about the system and setup that might give a clue?

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Message 39229 - Posted: 20 Dec 2014 | 17:44:32 UTC - in response to Message 39219.

Just one trivia: make sure you are running with the dGPU (GTX 660) instead of iGPU (Intel) if you have the option.

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Message 39231 - Posted: 20 Dec 2014 | 19:24:09 UTC - in response to Message 39227.

Hi:

Below is the Bonic event log on the Alienware laptop.I hope this helps to troubleshoot this issue:

20/12/2014 7:32:03 AM | | Starting BOINC client version 7.2.47 for windows_x86_64
20/12/2014 7:32:03 AM | | log flags: file_xfer, sched_ops, task
20/12/2014 7:32:03 AM | | Libraries: libcurl/7.25.0 OpenSSL/1.0.1 zlib/1.2.6
20/12/2014 7:32:03 AM | | Data directory: C:\ProgramData\BOINC
20/12/2014 7:32:03 AM | | Running under account Clive
20/12/2014 7:32:03 AM | | OpenCL CPU: Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz (OpenCL driver vendor: Intel(R) Corporation, driver version 1.1, device version OpenCL 1.1 (Build 25940.26006))
20/12/2014 7:32:03 AM | | No usable GPUs found
20/12/2014 7:32:03 AM | | Host name: Clive-Alienware
20/12/2014 7:32:03 AM | | Processor: 8 GenuineIntel Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz [Family 6 Model 58 Stepping 9]
20/12/2014 7:32:03 AM | | Processor features: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss htt tm pni ssse3 cx16 sse4_1 sse4_2 popcnt aes nx lm vmx smx tm2 pbe
20/12/2014 7:32:03 AM | | OS: Microsoft Windows 7: Home Premium x64 Edition, Service Pack 1, (06.01.7601.00)
20/12/2014 7:32:03 AM | | Memory: 11.89 GB physical, 23.77 GB virtual
20/12/2014 7:32:03 AM | | Disk: 452.10 GB total, 365.00 GB free
20/12/2014 7:32:03 AM | | Local time is UTC -8 hours
20/12/2014 7:32:03 AM | GPUGRID | URL http://www.gpugrid.net/; Computer ID 191588; resource share 100
20/12/2014 7:32:03 AM | World Community Grid | URL http://www.worldcommunitygrid.org/; Computer ID 2324004; resource share 100
20/12/2014 7:32:03 AM | GPUGRID | General prefs: from GPUGRID (last modified 17-Dec-2014 22:14:14)
20/12/2014 7:32:03 AM | GPUGRID | Host location: none
20/12/2014 7:32:03 AM | GPUGRID | General prefs: using your defaults
20/12/2014 7:32:03 AM | | Reading preferences override file
20/12/2014 7:32:03 AM | | Preferences:
20/12/2014 7:32:03 AM | | max memory usage when active: 9127.73MB
20/12/2014 7:32:03 AM | | max memory usage when idle: 10953.28MB
20/12/2014 7:32:03 AM | | max disk usage: 90.00GB
20/12/2014 7:32:03 AM | | max download rate: 768000 bytes/sec
20/12/2014 7:32:03 AM | | max upload rate: 768000 bytes/sec
20/12/2014 7:32:03 AM | | (to change preferences, visit a project web site or select Preferences in the Manager)
20/12/2014 7:32:03 AM | | Not using a proxy
20/12/2014 7:33:10 AM | GPUGRID | Sending scheduler request: Requested by project.
20/12/2014 7:33:10 AM | GPUGRID | Not requesting tasks: don't need
20/12/2014 7:33:15 AM | GPUGRID | Scheduler request completed
20/12/2014 7:33:17 AM | World Community Grid | Computation for task OET1_0000160_xMBGP_1048_0 finished
20/12/2014 7:33:17 AM | World Community Grid | Output file OET1_0000160_xMBGP_1048_0_0 for task OET1_0000160_xMBGP_1048_0 absent
20/12/2014 7:33:17 AM | World Community Grid | Starting task E227107_338_S.232.C26H20N8.ABIQFVMVFJHQBV-UHFFFAOYSA-N.4_s1_14_1
20/12/2014 7:35:20 AM | GPUGRID | update requested by user
20/12/2014 7:35:24 AM | GPUGRID | Sending scheduler request: Requested by user.
20/12/2014 7:35:24 AM | GPUGRID | Not requesting tasks: don't need
20/12/2014 7:35:24 AM | World Community Grid | update requested by user
20/12/2014 7:35:27 AM | GPUGRID | Scheduler request completed
20/12/2014 7:35:34 AM | World Community Grid | Sending scheduler request: Requested by user.
20/12/2014 7:35:34 AM | World Community Grid | Reporting 1 completed tasks
20/12/2014 7:35:34 AM | World Community Grid | Requesting new tasks for CPU
20/12/2014 7:35:38 AM | World Community Grid | Scheduler request completed: got 0 new tasks
20/12/2014 7:35:38 AM | World Community Grid | No tasks sent
20/12/2014 7:35:38 AM | World Community Grid | No tasks are available for Outsmart Ebola Together
20/12/2014 7:35:38 AM | World Community Grid | No tasks are available for The Clean Energy Project - Phase 2
20/12/2014 7:35:38 AM | World Community Grid | No tasks are available for the applications you have selected.
20/12/2014 7:43:50 AM | World Community Grid | Computation for task OET1_0000160_xMBGP_0951_0 finished
20/12/2014 7:43:50 AM | World Community Grid | Starting task OET1_0000164_xMBGP_1531_0
20/12/2014 7:43:53 AM | World Community Grid | Started upload of OET1_0000160_xMBGP_0951_0_0
20/12/2014 7:43:58 AM | World Community Grid | Finished upload of OET1_0000160_xMBGP_0951_0_0
20/12/2014 8:35:29 AM | GPUGRID | Sending scheduler request: Requested by project.
20/12/2014 8:35:29 AM | GPUGRID | Not requesting tasks: don't need
20/12/2014 8:35:33 AM | GPUGRID | Scheduler request completed
20/12/2014 8:44:04 AM | World Community Grid | Sending scheduler request: To report completed tasks.
20/12/2014 8:44:04 AM | World Community Grid | Reporting 1 completed tasks
20/12/2014 8:44:04 AM | World Community Grid | Requesting new tasks for CPU
20/12/2014 8:44:08 AM | World Community Grid | Scheduler request completed: got 0 new tasks
20/12/2014 8:44:08 AM | World Community Grid | No tasks sent
20/12/2014 8:44:08 AM | World Community Grid | No tasks are available for Outsmart Ebola Together
20/12/2014 8:44:08 AM | World Community Grid | No tasks are available for The Clean Energy Project - Phase 2
20/12/2014 8:44:08 AM | World Community Grid | No tasks are available for the applications you have selected.
20/12/2014 9:30:11 AM | GPUGRID | Computation for task 61517-MJHARVEY_CPUDHFR2-0-1-RND7724_0 finished
20/12/2014 9:30:14 AM | GPUGRID | Started upload of 61517-MJHARVEY_CPUDHFR2-0-1-RND7724_0_0
20/12/2014 9:30:14 AM | GPUGRID | Started upload of 61517-MJHARVEY_CPUDHFR2-0-1-RND7724_0_1
20/12/2014 9:30:29 AM | GPUGRID | Finished upload of 61517-MJHARVEY_CPUDHFR2-0-1-RND7724_0_1
20/12/2014 9:30:29 AM | GPUGRID | Started upload of 61517-MJHARVEY_CPUDHFR2-0-1-RND7724_0_2
20/12/2014 9:30:38 AM | GPUGRID | Finished upload of 61517-MJHARVEY_CPUDHFR2-0-1-RND7724_0_2
20/12/2014 9:32:05 AM | GPUGRID | Finished upload of 61517-MJHARVEY_CPUDHFR2-0-1-RND7724_0_0
20/12/2014 9:35:36 AM | GPUGRID | Sending scheduler request: Requested by project.
20/12/2014 9:35:36 AM | GPUGRID | Reporting 1 completed tasks
20/12/2014 9:35:36 AM | GPUGRID | Not requesting tasks: don't need
20/12/2014 9:35:40 AM | GPUGRID | Scheduler request completed
20/12/2014 10:35:42 AM | GPUGRID | Sending scheduler request: Requested by project.
20/12/2014 10:35:42 AM | GPUGRID | Not requesting tasks: don't need
20/12/2014 10:35:44 AM | GPUGRID | Scheduler request completed

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Message 39232 - Posted: 20 Dec 2014 | 19:26:07 UTC - in response to Message 39229.

Hi:

Thanks for this suggestion.

I do not think I have that option.

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Message 39236 - Posted: 21 Dec 2014 | 0:09:36 UTC

Make sure you're not accessing the machine via remote desktop and make sure the nVidia driver is installed.

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Message 39237 - Posted: 21 Dec 2014 | 4:24:27 UTC - in response to Message 39232.

MrS has a good point, with nVidia driver installed, open the nVidia control panel and if it says that there is no GPU, then the dGPU is not enabled.
There should be a key on your keyboard that says "I/D GFX" that can be accessed with "Fn" key to turn on or off the dGPU.

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Message 39315 - Posted: 26 Dec 2014 | 19:48:47 UTC

Hi Everyone:

The issue I was experiencing with the Nvidia 660M video card on my Alienware laptop has been resolved and the video card is crunching away.

Thanks to everyone who assisted me.

Clive Hunt

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Message 39353 - Posted: 1 Jan 2015 | 18:57:38 UTC - in response to Message 39315.
Last modified: 1 Jan 2015 | 18:58:09 UTC

That's good to know! Can you tell us how you solved it?

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Message 39358 - Posted: 1 Jan 2015 | 21:25:32 UTC - in response to Message 39353.

Hi Mr. S

The issue I was having was I needed to d/l an Intel driver first before I could update the Ndivia video card driver. But which one? Geforce Experience did not tell me. On Windows update, I have seen the installation of Intel HD400 driver fail but I gambled on downloading the Intel HD 400 video driver from Intel.com. It worked! Then I went ahead and updated Ndivia driver to the latest version. Now the video card is crunching away for GPUGrid and the CPU is doing the same for the World Community Grid while I am doing emails and other things.

This is the result I wanted to achieve.

Clive Hunt

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Message 39359 - Posted: 1 Jan 2015 | 22:49:02 UTC - in response to Message 39358.

Thanks, Clive.

BTW: the GPU in your i7-3740QM could also crunch Einstein@Home, if it can be active together with the nVidia.

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Message boards : Graphics cards (GPUs) : Two laptops, two different GPU issues